When something goes wrong in the EHR, the person facing it needs a fast, predictable path to a fix. That's what VA's Tiered Hub Process delivers, a framework built to solve problems close to the people doing the work, not far from them. Artemis ARC's Jillian Gates and Aptive's Spencer Esty walk through how it works and what's changed for staff on the ground.
Every shift starts the same way: with a commitment to the patient in front of you. For the Artemis nurses working in VA medical facilities across Georgia, Florida and South Carolina, that patient is a Veteran — and that commitment runs deep. This National Nurses Week, we are proud to recognize the skilled, dedicated nurses behind Veteran care in the Southeast and share the story of one who has made it her life's work.
Human systems integration is changing how federal agencies design and deploy health technology. Artemis explores the factors of HSI, how the framework applies across federal health IT and what this discipline looks like in practice supporting the Veterans Health Administration.
Artemis ARC places medical support assistants at VA facilities across Colorado and Texas, building a stable, mission-driven workforce that Veterans and clinicians can count on.
Artemis ARC took home two Gold awards at the 2026 Hermes Creative Awards for campaigns developed in support of the Veterans Health Administration.
When clinicians spend time wrestling with technology, Veterans wait. The Artemis data and analytics team is changing that — one resolved issue at a time.
How an Agile, scaled operating model, grounded in mindset and reinforced by disciplined practices, supports governance, delivery and mission outcomes in complex federal Health IT modernization efforts, drawing on our work with the VA EHRM initiative.
A healthy communications plan can drive understanding, foster buy-in, reduce resistance and ensure enterprise changes are implemented effectively and sustainably.
