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Solutions Head Artemis7
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Artemis EHR web
07.09.26

Solving EHR Issues Where They Start: Inside VHA’s EHR Issue Management Process

When something goes wrong in the EHR, the person facing it needs a fast, predictable path to a fix. That's what VA's Tiered Hub Process delivers, a framework built to solve problems close to the people doing the work, not far from them. Artemis ARC's Jillian Gates and Aptive's Spencer Esty walk through how it works and what's changed for staff on the ground.